Why should I buy gas logs?
Gas logs create a beautiful fire that will liven up a party or enhance a relaxing, quiet atmosphere. Gas logs are convenient, easy to operate and require minimal maintenance. (Back)

What is the absolute minimum firebox size that will allow me to burn gas logs?
Minimum sizing is determined by consulting the measurements provided in the installation manual. We will provide assistance in properly sizing your gas log set. (Back)

How do I size logs for my fireplace?
Proper sizing is determined by the size of the fireplace base and the overall size of the Gas Log and Hearth Kit, which requires measuring the front width, back width, depth and height of the fireplace. Getting logs or controls too tight to the sides can cause damage to the fireplaces and gas logs controls. (Back)

How do I know where I can place the gas logs?
The installation manual includes detailed diagrams showing where the logs must be placed to operate at the product's optimum level. (Back)

Are the flames on my gas logs adjustable?
The flames are not adjustable. (Back)

How much do gas logs cost to operate?
Cost will vary from product to product based on the BTU input and the type of gas used. Contact your local fuel provider with the amount of BTU's input and they should be able to relate it to the local, current fuel costs. (Back)

What is the cost of maintaining gas logs?
A maintenance checkup at least every other year will result in minimal performance issues and help prevent any issues. (Back)

What is the cost of installing gas logs?
The cost will vary from market to market, and will vary more depending on the degree of difficulty in getting a gas line to the fireplace. We strongly suggest you use our factory trained installer for you installation. (Back)

How many different models and looks of gas logs can I choose from?
There are several different models you can view on our website. In addition, the Real Wood Elite gas log sets are used in conjunction with one of three Hearth Kits:
1. Match Light Hearth Kit – system lights with a struck match.
2. Safety Pilot Hearth Kit – system prevents the flow of gas when the appliance is not in use.
3. Millivolt Hearth Kit – system available in either LP gas or natural gas; A remote control or wall switch is available for use with the Millivolt Hearth Kit.
(Back)

What is a safety pilot?
A safety pilot prevents the flow of gas when the appliance is not in use. (Back)

What is required to use a remote control? And what is required to use a wall switch?
A remote control and/or wall switch requires a Millivolt valve system. The wall switch requires low voltage electrical wiring. (Back)

How can I install gas logs if my gas line comes in from the left side?
The Hearth Kit can easily work with a left side gas line. Consult the installation manual for instructions. (Back)

How much heat will I get from my gas logs?
Gas logs will provide radiant heat in the general hearth area. Gas logs are easy to use, require little maintenance, and enhance the aesthetic appeal of your fireplace whether on or off. Use in conjunction with glass doors will improve their heating capacity. For maximized heat output, a full direct vent insert should be considered. (Back)

Can the glass doors on my fireplace be closed when my gas logs are burning?
No. You must leave the doors open when you are operating RealWood Elite gas logs to avoid damaging the controls. (Back)

Why do I see many gas log sets off-centered in fireplaces?
This can be a result of poor installation (plumbing run). The addition of a safety valve can also make centering the logs more challenging. (Back)

Can I convert my gas logs from LP to natural gas or from natural gas to LP?
Yes, however, you must contact us dealer to do the conversion for you. (Back)

What are gas logs made of?
RealWood Elite logs are made of high temperature fiber material. Our design ensures a lifetime of enjoyment. (Back)

Can I remove my gas logs and burn wood on the hearth kit?
No. The hearth kit is designed to work with only the appropriate gas logs. Attempting this could result in injury, damage or worse. Additionally, burning wood voids the warranty of the hearth kit. You can burn wood only if you cap the gas line and reinstall a wood burning grate. (Back)

Why do logs collect soot?
Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion. (Back)

How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure that you put the logs back in the original arrangement. (Back)

With gas logs, do I need the damper open all the time?
A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.

What do I do if one of my gas logs breaks?
You will need to contact us to obtain a replacement. (Back)

How do I convert my wood burning fireplace that has a gas log set installed back to wood?
For vented gas log sets, you need to remove the log set and grate, have the gas line capped, install a grate rated for natural wood. The chimney & fireplace also need to be inspected by a fireplace professional prior to converting back to wood. (Back)